Account Deletion Policy
VirtualEye Fun Lifestyle Rewards (Pty) Ltd
Last updated: 18 February 2026
Version: 1.0
Your Right to Delete Your Account
VirtualEye respects your right to control your personal data. In compliance with the Protection of Personal Information Act (POPIA) and Apple App Store and Google Play Store requirements, you can delete your account and all associated data directly from within the App at any time.
How to Delete Your Account
You can delete your account through the VirtualEye App by following these steps:
- 1. Open the VirtualEye App
- Go to your Profile tab
- Scroll down to the Account section
- Tap Delete Account
- Choose your preferred deletion option (see below)
- Confirm your choice
No phone calls, emails, or external processes are required. The entire process is completed within the App.
Deletion Options
Option 1: Account Deactivation
- Your account is immediately disabled and you will be logged out
- Your data is retained for 30 days in case you change your mind
- During the 30-day period, you may contact az.oc.eyelautrivobfsctd-50a417@troppus to request reactivation
- After 30 days, your account and all associated data are permanently and automatically deleted
Option 2: Permanent Deletion
- Your account and all associated data are deleted immediately
- This action is irreversible and cannot be undone
- You will receive multiple confirmation prompts before deletion is processed
What Data Is Deleted
When your account is permanently deleted (either immediately or after the 30-day deactivation period), the following data is removed:
- Your profile information (name, email, phone number, date of birth, preferences)
- Your authentication credentials
- Your rewards points balance and history
- Your offer redemption history
- Your voucher records
- Your marketing consent records
- Your push notification tokens
- Any uploaded profile photos
What Data May Be Retained
In certain limited circumstances, we may be required to retain some information after account deletion:
- Legal obligations: Transaction records that must be retained under South African financial or tax regulations
- Fraud prevention: If your account was flagged for fraudulent activity, limited records may be retained to prevent future abuse
- Anonymised data: Aggregated, non-identifiable usage statistics that cannot be linked back to you
Important Notes
- Deleting your account will forfeit any unredeemed points, vouchers, or rewards associated with your account.
- If you registered using Sign in with Apple or Google, deleting your VirtualEye account does not affect your Apple ID or Google account.
- After permanent deletion, if you wish to use VirtualEye again, you will need to create a new account (subject to invite code availability).
Need Help?
If you are unable to access the App to delete your account, or if you need assistance with the deletion process, please contact us:
Email: az.oc.eyelautrivobfsctd-97bb7c@troppus
Information Officer: az.oc.eyelautrivobfsctd-663f8d@naair
We will process your request within 5 business days.
This policy is governed by the laws of the Republic of South Africa and complies with the Protection of Personal Information Act (POPIA), Apple App Store Review Guidelines (5.1.1), and Google Play Developer Programme Policies.
