Need help with VirtualEye Rewards? We’re here for you.
If you’re experiencing any issues with the VirtualEye Rewards app or have questions about your account, please reach out to our support team:
Email: az.oc.eyelautriv@troppus
We aim to respond to all enquiries within 48 hours during business days.
Download the VirtualEye Rewards app from the App Store or Google Play Store. You’ll need a valid invite code to register. You can sign up using your email address, or sign in with your Apple or Google account.
On the login screen, tap “Forgot Password?” and enter your registered email address. You’ll receive a password reset link via email. If you signed up using Apple or Google, simply use that sign-in option instead.
Browse available offers from our partner businesses in the app. Tap on an offer to view the details, then follow the redemption instructions. Some offers require you to show a QR code or voucher at the partner’s location.
You earn points through interacting with partner offers and redeeming deals. Your current points balance is visible in your profile. Points have no cash value and cannot be transferred between accounts.
Go to the Profile tab in the app and tap “Edit Profile” to update your name, contact details, and preferences.
You can toggle push notifications and marketing communications on or off in your Profile settings within the app.
You can delete your account directly from the app. Go to Profile, scroll to the Account section, and tap “Delete Account”. You’ll have the option to deactivate (with a 30-day recovery window) or permanently delete your account and all associated data. For full details, see our [Account Deletion Policy](https://virtualeye.co.za/account-deletion).
Please email us at az.oc.eyelautriv@troppus with a description of the issue, your device type (e.g., iPhone 15, Samsung Galaxy S24), and your operating system version. Screenshots are helpful if possible.
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